ACC frequently asked questions (FAQ)

Have you got a question for us? Take a look at our frequently asked questions below to see if we can answer it for you. If not, please get in touch – we’d be happy to help with any queries.

What is the size of a pallet?
A standard pallet is 120cm x 100cm
A euro pallet is 120cm x 80cm
How can I track my consignment?
Our team of professionals manage your goods from collection through to delivery and every consignment is closely monitored. We make it out top priority to keep you up-to-date with what’s happening.

You can also track European road consignments at the click of a button with Cargo Track. Cargo Track is an online system which is refreshed hourly, so you’ll be able to see the collection ETA, confirmation once the goods have been collected, delivery ETA and confirmation once the goods have been delivered. You can also access PODs and an invoice for your consignment online.

To get set up on Cargo Track contact a member of our team.

Do you tranship goods?
We do not tranship goods as a rule. However there may be occasions where it is more cost effective for the customer to tranship smaller consignments of four pallets or less or goods under two tonnes.

By not transhipping your goods, we minimise risk of damage and are able to keep transit times to a minimum. The service we provide focuses on getting your goods moved as quickly as possible to their destination. We pick up your shipment and simply take it to where it is needed without it being offloaded and re loaded in-between.

What are the classifications of hazardous goods?
Class 1 – Explosives

Class 2 – Gases

  • Division 2.1 Flammable gas
  • Division 2.2 Non-flammable non-toxic gas
  • Division 2.3 Toxic gas

Class 3 – Flammable liquid

Class 4 – Flammable solids

  • Division 4.1 Flammable solid
  • Division 4.2 Spontaneously combustible substance
  • Division 4.3 Substances which emits flammable gas in contact with water

Class 5 – Oxidizers and organic peroxides

  • Division 5.1 Oxidizing substance
  • Division 5.2 Organic peroxide

Class 6 Toxic and infectious substances

  • Division 6.1 Toxic substance
  • Division 6.2 Infectious substance

Class 7 – Radioactive material

Class 8 – Corrosive substances

Class 9 – Miscellaneous dangerous substances


For more information on the transportation of hazardous goods visit the governments transport guidance.

Which ferry services do you use for sea freight?

We have established links with global shipping lines whom we regularly use. To get more information on the latest ferry services including shipping timetables visit their website.


Industry terms - what do they mean?

Industry jargon can be confusing. To help you understand the lingo, we have explained the most common trading terms used in the transport industry.

FTL – full trailer load

LTL – less than a trailer load or part load (usually between 8 – 15 pallets)

Groupage – smaller consignments (usually 1-8 pallets) which will be grouped together with other consignments to allow for the most cost effective transportation

FCL – full container load

LCL – less than a container load

Door-to-door – goods to be collected at a specified address and delivered to a specified address

Door-to-port – goods to be collected at a specified address and delivered to a designated sea port or airport

Port-to-port – goods to be collected at a specified sea port or airport and delivered to another specified sea port or airport

FOB – freight on board or free on board. A term used in sea freight which means that the company exporting is responsible for the goods on board the vessel and during transit to the specified location. This means that any cost to load and lash (tie down), including securing cargo not to move in the ships hold or to place something under the cargo to ensure that it is protected against damage or condensation are to be paid by the exporter

C&F, CFR, CNF – Cost and freight. This term means that the exporter pays the sea/air freight costs to the specified port, with insurance payable by the importer

CIF – Cost, insurance and freight. This term means that the exporter covers all insurance and transportation costs up to delivery at a specified location.

How do I set up a credit account with ACC?

It is a very simple process to set up a credit account with ACC. You simply need to request a credit application form from one of our team, complete and return it, subject to credit history we will set you up with an account immediately. Alternatively you can pay by BACS on a job by job basis.

Can I trade in Euro’s?

At ACC we operate using both pounds and euros. We set our exchange rate on the first day of every month, you can switch at any time to trade in euros, pounds or a mixture of both. This can be a great benefit to customers looking to take advantage of exchange rates.

I have a query with my invoice what should I do?

Please direct any invoice queries to our Accounts department accounts@accfreight.com or call to talk to one of the team on 01454 227500.

 Useful FAQ information on your freight

Contact us

Get in touch today to find out how we can help with your transport requirements.

T +44 (0)1454 227 500
F +44 (0)1454 227 501

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