ACC frequently asked questions (FAQ)
Have you got a question for us? Take a look at our frequently asked questions below to see if we can answer it for you. If not, please get in touch – we’d be happy to help with any queries.
What is the size of a pallet?
A standard pallet is 120cm x 100cm
A euro pallet is 120cm x 80cm
How can I track my consignment?
Our team of professionals manage your goods from collection through to delivery and every consignment is closely monitored. We make it out top priority to keep you up-to-date with what’s happening.
You can also track European road consignments at the click of a button with Cargo Track. Cargo Track is an online system which is refreshed hourly, so you’ll be able to see the collection ETA, confirmation once the goods have been collected, delivery ETA and confirmation once the goods have been delivered. You can also access PODs and an invoice for your consignment online.
To get set up on Cargo Track contact a member of our team.
What types of trailers do you use?
A curtain trailer has movable curtains and posts on the side which allow access to the cargo and make for easy loading and unloading, it is suitable for most types of consignment and is the most common trailer we use.
- Weight capacity: 25,600kg
- Cubic capacity: 91m³
A mega trailer has movable curtains and posts like a curtain trailer. Most mega trailers have a height of 3m and a raised top cover, it can be suitable for larger consignments or those of a certain height.
- Weight capacity: 25,600kg
- Cubic capacity: 100m³
A box trailer has solid walls and doors which open at the back.
- Weight capacity: 22,800kg
- Cubic capacity: 90m³
A reefer trailer is the same as a box trailer, however it has a temperature control unit. This type of trailer is used for consignments which need to be chilled or frozen.
- Weight capacity: 22,000kg
- Cubic capacity: 85m³
Weight and cubic capacity of all trailers may vary depending on manufacturer and year production and are supplied as a guide only.
Do you tranship goods?
We do not tranship goods as a rule. However there may be occasions where it is more cost effective for the customer to tranship smaller consignments of four pallets or less or goods under two tonnes.
By not transhipping your goods, we minimise risk of damage and are able to keep transit times to a minimum. The service we provide focuses on getting your goods moved as quickly as possible to their destination. We pick up your shipment and simply take it to where it is needed without it being offloaded and re loaded in-between.
What are the classifications of hazardous goods?
Class 1 – Explosives
Class 2 – Gases
- Division 2.1 Flammable gas
- Division 2.2 Non-flammable non-toxic gas
- Division 2.3 Toxic gas
Class 3 – Flammable liquid
Class 4 – Flammable solids
- Division 4.1 Flammable solid
- Division 4.2 Spontaneously combustible substance
- Division 4.3 Substances which emits flammable gas in contact with water
Class 5 – Oxidizers and organic peroxides
- Division 5.1 Oxidizing substance
- Division 5.2 Organic peroxide
Class 6 Toxic and infectious substances
- Division 6.1 Toxic substance
- Division 6.2 Infectious substance
Class 7 – Radioactive material
Class 8 – Corrosive substances
Class 9 – Miscellaneous dangerous substances
For more information on the transportation of hazardous goods visit the governments transport guidance.
Which ferry services do you use for sea freight?
Industry terms - what do they mean?
Industry jargon can be confusing. To help you understand the lingo, we have explained the most common trading terms used in the transport industry.
FTL – full trailer load
LTL – less than a trailer load or part load (usually between 8 – 15 pallets)
Groupage – smaller consignments (usually 1-8 pallets) which will be grouped together with other consignments to allow for the most cost effective transportation
FCL – full container load
LCL – less than a container load
Door-to-door – goods to be collected at a specified address and delivered to a specified address
Door-to-port – goods to be collected at a specified address and delivered to a designated sea port or airport
Port-to-port – goods to be collected at a specified sea port or airport and delivered to another specified sea port or airport
FOB – freight on board or free on board. A term used in sea freight which means that the company exporting is responsible for the goods on board the vessel and during transit to the specified location. This means that any cost to load and lash (tie down), including securing cargo not to move in the ships hold or to place something under the cargo to ensure that it is protected against damage or condensation are to be paid by the exporter
C&F, CFR, CNF – Cost and freight. This term means that the exporter pays the sea/air freight costs to the specified port, with insurance payable by the importer
CIF – Cost, insurance and freight. This term means that the exporter covers all insurance and transportation costs up to delivery at a specified location.
How do I set up a credit account with ACC?
It is a very simple process to set up a credit account with ACC. You simply need to request a credit application form from one of our team, complete and return it, subject to credit history we will set you up with an account immediately. Alternatively you can pay by BACS on a job by job basis.
Can I trade in Euro’s?
At ACC we operate using both pounds and euros. We set our exchange rate on the first day of every month, you can switch at any time to trade in euros, pounds or a mixture of both. This can be a great benefit to customers looking to take advantage of exchange rates.
I have a query with my invoice what should I do?
Please direct any invoice queries to our Accounts department firstname.lastname@example.org or call to talk to one of the team on 01454 227500.